Online Knowledge Coordinator

Location: Remote

Position Type: Full-time, Permanent

Department: Knowledge Management / Content Development

Reports to: Head of Knowledge Management

Job Overview:

As an Online Knowledge Coordinator, you will play a pivotal role in ensuring that our organization’s online knowledge base is comprehensive, accurate, and accessible to all stakeholders. This role involves curating, managing, and expanding the digital resources that support our internal and external audiences. You will work closely with various departments to ensure up-to-date content is relevant and aligned with organizational objectives. Your contributions will help enhance the overall user experience and support continuous learning and development within the organization.

Key Responsibilities:

1. Content Curation and Management:
   • Develop and maintain the organization’s online knowledge base, ensuring its content is well-organized, easily searchable, and up-to-date.
   • Identify content gaps and collaborate with subject matter experts (SMEs) to develop new resources that address user needs.
   • Regularly review and update existing content to ensure accuracy and relevance, ensuring outdated information is archived or revised.
   • Implement and enforce content governance standards, ensuring all materials meet quality and consistency guidelines.
2. Collaboration and Communication:
   • Work closely with cross-functional teams, including product development, customer support, marketing, and IT, to gather insights and updates for the knowledge base.
   • Facilitate regular content review meetings with SMEs to ensure the knowledge base aligns with the organization’s products, services, and policies.
   • Act as the primary point of contact for internal and external users who need assistance navigating the knowledge base or have content-related queries.
3. User Experience and Accessibility:
   • Continuously improve the knowledge base's user experience (UX) by optimizing the layout, navigation, and search functionality.
   • Gather and analyze user feedback to identify areas for improvement and implement changes to enhance accessibility and usability.
   • Ensure that content is accessible to a diverse audience, including those with varying technical expertise and those who may require accessibility accommodations.
4. Training and Support:
   • Develop and deliver training materials and sessions for employees and other stakeholders to maximize the effective use of the knowledge base.
   • Provide ongoing support to users, addressing any issues or questions related to content access and navigation.
   • Monitor and respond to user feedback or inquiries, ensuring timely and effective resolution of any concerns.
5. Analytics and Reporting:
   • Utilize analytics tools to track usage patterns, search queries, and user feedback, providing insights into how the knowledge base is being used and identifying opportunities for improvement.
   • Prepare regular reports for management, highlighting key metrics, user trends, and recommendations for content strategy adjustments.
   • Leverage data to make informed decisions about content prioritization, user experience enhancements, and future knowledge base initiatives.
6. Continuous Improvement:
   • Stay informed about industry best practices and emerging trends in knowledge management, content development, and digital learning.
   • Proactively suggest and implement new tools, technologies, and methodologies to improve the effectiveness and efficiency of the knowledge base.
   • Participate in professional development opportunities to enhance your skills and knowledge in content management and related areas.

Key Qualifications:

• Education: Bachelor’s degree in Knowledge Management, Information Science, Communications, or a related field. Relevant certifications in knowledge management or content development are a plus.
• Experience:
  • Minimum of 3 years of experience in content management, knowledge management, or a similar role, preferably in a digital or online environment.
  • Experience working with knowledge management systems (KMS), content management systems (CMS), or other related tools.
• Technical Skills:
  • Proficiency in using knowledge management systems and content management platforms.
  • Familiarity with SEO principles and their application in content creation.
  • A basic understanding of HTML, CSS, and other web technologies is advantageous.
  • Experience with data analytics tools and methodologies for tracking content performance.
• Soft Skills:
  • Strong organizational and project management skills, with the ability to handle multiple tasks simultaneously and meet deadlines.
  • Excellent written and verbal communication skills, with a keen eye for detail and a passion for clarity and precision.
  • Ability to work independently and as part of a remote team, demonstrating initiative and proactive problem-solving skills.
  • Strong interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.

Work Environment:

• Remote Work: This fully remote position offers the flexibility to work from anywhere with a reliable internet connection. Occasional travel may be required for team meetings or training sessions.
• Tools and Technology: You will have the tools and access to platforms to perform your duties effectively. YouFamiliarityration tools (e.g., Slack, Zoom, and Microsoft Teams). is essential

Career Growth:

This role offers significant opportunities for professional growth and development. As the Online Knowledge Coordinator, you can shape and influence the organization’s knowledge management strategy, working closely with senior leaders to drive continuous improvement. You will also have access to ongoing training and development programs to enhance your skills and advance your career.